Your CD or DVD drive is not recognized by Windows or other programs

Copied from: https://support.microsoft.com/en-us/help/314060/
Last Updated: Oct 10, 2018
Applies to Windows 7, 8, 8.1, 10

Symptoms

Your CD or DVD drive is not seen in File Explorer (called Windows Explorer in Windows 7 and earlier versions of Windows), and the device is marked with a yellow exclamation point in Device Manager. Additionally, after you open the device’s Properties dialog box, one of the following errors is listed in the Device status area:

  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
  • The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
  • A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

This issue may have occurred after one of the following situations:

  • You upgrade the Windows operating system.
  • You install or uninstall CD or DVD recording programs.
  • You uninstall Microsoft Digital Image.

There are various reasons why a CD or DVD drive is not detected. The resolutions that are listed in this article may help solve some instances but not all instances of this problem.

Resolution


Method 1: Windows 7 and 8.1 – Use the Hardware and Devices troubleshooter

For Windows 10, skip to Method 2.

In Windows 7 and 8.1, to open the Hardware and Devices troubleshooter, follow these steps:

  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type control in the Run dialog box, then press Enter.
  3. In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
  4. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

If your problem is not solved, try the next method.

Method 2: Check BIOS settings and chipset drivers

  1. Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.
  2. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current. 

If your problem is not solved, try the next method.

Method 3: Update or reinstall the driver 

To update the driver, search for the driver on the device manufacturer’s website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:

  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
  4. When you are prompted to confirm that you want to remove the device, select OK.
  5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next method.

Method 4: Remove and reinstall IDE/ATAPI drivers 

To remove and reinstall IDE/ATAPI driver, follow these steps:

  1. From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.
  2. Expand IDE/ATAPI Controllers, and then:
    • Select and right-click ATA Channel 0, and then click Uninstall
    • Select and right-click ATA Channel 1, and then click Uninstall
    • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall
    • If there are additional entries, right-click them and then choose Uninstall
  3. Reboot the device.

After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next method.

Method 5: Fix corrupted registry entries 

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
  3. In the navigation pane, locate and then select the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, select UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, select Delete.
  6. When you are prompted to confirm the deletion, select Yes.
  7. In the right pane, select LowerFilters.

    Note If you do not see the LowerFilters registry entry, go to the next method.
  8. On the Edit menu, select Delete.
  9. When you are prompted to confirm the deletion, select Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

Note To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

Important:

  • Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restorationin case problems occur.
  • After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.

If your problem is not solved, try the next method.

Method 6: Create a registry subkey 

To create the registry subkey, follow these steps:

  1. Press the Windows logo key + R to open the Run box.
  2. Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
  3. In the navigation pane, locate the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi
  4. Right-click atapi, point to New, then select Key.
  5. Type Controller0, and then press Enter.
  6. Right-click Controller0, point to New, and then select DWORD(32-bit) Value .
  7. Type EnumDevice1, and then press Enter.
  8. Right-click EnumDevice1, select Modify….
  9. Type 1 in the Value data box, and then select OK.
  10. Exit Registry Editor.
  11. Restart the computer.

Notes

  • To use this method, you must be logged on to Windows as an administrator.  To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.
  • This method should be used on Windows 7, Windows 8 or 8.1, or Windows 10 version 1507. The issues fixed by this method shouldn’t occur in Windows 10 1511 or later.

Important: Follow the steps in this method carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.



An hour into Sunday’s flood recovery community meeting at El Molino High School gym in Forestville, the moderator ended the formal Q&A, announcing, “We’re going to open up the resource tables for individual questions.”

What followed was a surge.

Many of the 250 or so attendees inundated a dozen or so tables set up on the court, staffed by, among others, politicians, nonprofits and public health officials, the Sheriff’s Office, AT&T, Permit Sonoma and the Lower Russian River Municipal Advisory Council.

Finding himself surrounded was Johannes Hoevertsz, the county’s transportation and public works director. Several residents from Hacienda, a small neighborhood above the Hacienda Bridge in Forestville, were alarmed and upset about a slow-moving landslide that had dislodged several homes and was now threatening to destroy the one-lane road connecting them to civilization.

“I’d like the county to put in emergency stabilization,” said Brian Andriola, whose house is one of those in the path of the landslide.

“That’s a tough one,” Sonoma County Emergency Manager Chris Godley replied when asked about landslides during the meeting.

Landslide movement “is not often covered” by homeowners insurance or a national flood policy. “At this point, we have neither state or federal aid that I can (direct) to your assistance,” he said.

It wasn’t a grim meeting by any means, but certainly nowhere near as bright and cheerful as the nearby mural of the El Molino lion with the psychedelic mane.

Sure, there was some encouraging news. The local assistance center, with its myriad resources, was now open at the old Bank of America building in Guerneville.

Gov. Gavin Newsom had declared a state of emergency, opening a spigot of disaster relief funds. But no one pretended there wasn’t much pain ahead. Tempers occasionally flared.

While dumpsters for the disposal of flood-related debris would be located at seven sites around the flooded areas, Godley went on, “at this point we are not picking up debris from the curb. We are not going house to house.”

“Why not?” boomed an angry voice.

Godley began to explain the county’s reluctance to enter private property, but was again interrupted, as was Tennis Wick, the director of Permit Sonoma, when he attempted to explain that, yes, if a homeowner’s property has been yellow-tagged — meaning the county requires upgrades and improvements — that flood victim will have to pay for the permit to do that work. The fact that the average price of those permits, $600, is roughly one-fourth of the cost in normal times, failed to mollify some people.

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While the assembly was short on good news, one positive development could be on the horizon. Godley was asked about the possibility of President Donald Trump declaring the flood zone a disaster area, which would result in many millions of dollars in relief.

“We are not a CNN disaster,” Godley noted, “not like the fires, where you could see with your own eyes how tens of thousands of people were directly affected. This (disaster) is a little bit smaller, and Sonoma County took the brunt of this storm.”

“We’re at least several days away from getting enough data, to state and federal government, on which they can base” any decision about a potential presidential disaster declaration, he added. The success of applications for state and federal assistance will hinge, to a large degree, on what officials learn in their ongoing visits to flooded sites.

“So if they come up to you, please talk to ’em,” Godley said.

There was no shortage, afterward, of Hacienda residents eager to buttonhole Hoevertsz, whose portfolio includes infrastructure such as roads. A lively back and forth ensued, concerning the state of Westside Avenue, where the landslide could worsen in upcoming rains.

Hoevertsz assured Hacienda residents that he and his crews had been on the road, and that it was passable.

“It’s not,” countered Kay Henry. “It’s like a Disney ride.”

In its current state, she said, the road poses a hazard to some of her neighbors.

“A lot of those people are old. I’m 76,” said Henry, who clarified, after a brief pause, “but I’m not old.”